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Refund Policy

Effective Date: May 20th, 2025


Business Name: Prime Mobile Detailing

At Prime Mobile Detailing, customer satisfaction is our top priority. We strive to provide the highest quality mobile car detailing services. If you are not completely satisfied with your service, please review the following Refund Policy for information on how we handle returns, refunds, and service issues.

 

1. Service Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with the service provided, please contact us within 24 hours of your appointment. We will assess the situation and may offer one of the following remedies:

  • A complimentary re-service of the affected area

  • A partial refund

  • A full refund in rare cases where the service was not rendered at all or was significantly below expectations

 

2. Refund Eligibility

Refunds or re-services may be offered under the following circumstances:

  • The service was not completed as described or agreed upon

  • You report the issue within 24 hours of service completion

  • Photos or other documentation are provided to support your claim (if applicable)

Refunds will not be provided for:

  • Pre-existing stains or damage that could not be removed despite best efforts

  • Weather-related issues after service is completed

  • Missed appointments or last-minute cancellations (see cancellation policy)

  • Services rendered more than 24 hours ago without a formal complaint 

 

3. Contact Us

If you have any questions about our Refund Policy or need to request a refund, please contact us at:

Prime Mobile Detailing
Email: primedetailing561@gmail.com
Phone: (561) 800-7633

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